We're less terrible

When something needs attention on a production line, waiting weeks or months for help isn’t acceptable. Expanding the number of service technicians ensures customers can reach people who know PASCO equipment and can step in when support is needed.

What this means in practice

• Faster access to service technicians
• Support from the team that built your system

• Service support for FANUC robots
• Reduced wait time for service scheduling

When customers pick up the phone to call us, they reach someone who can start helping right away. There are no phone trees and no waiting hours to get a response.

What this means in practice

• Phones answered within three rings
• 24/7 phone availability

• Immediate contact with our team
• Faster coordination during production issues

Waiting days for a spare parts quote can turn a small issue into extended downtime. Our process is designed to move quickly from request to quote so customers can get the parts they need without unnecessary delays.

What this means in practice

• Parts quotes targeted within one hour
• Same or next-day shipping on stocked parts

• 1,200+ common parts in stock
• Critical components manufactured in-house

• On-site response targeted within 24 hours
• Field technicians dispatched from PASCO service teams

• Support restoring production equipment
• Coordination with plant maintenance teams

Automation systems sit at the center of production, and when something goes wrong the impact is real. Respecting the customer’s time and money means responding quickly, communicating clearly and standing behind the systems we build.

What this means in practice

• Practical system designs focused on uptime and reliability
• Clear project communication and realistic timelines

• Efficient commissioning and startup support
• Accountability from the same team that built the system