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    Two men discussing robotic automation in a manufacturing facility, with a yellow robotic arm visible behind safety fencing and industrial equipment in the background.

    1. More Service Technicians

    When something needs attention on a production line, waiting weeks or months for help isn’t acceptable. Expanding the number of service technicians ensures customers can reach people who know PASCO equipment and can step in when support is needed.

    What this means in practice

    • Faster access to service technicians
    • Support from the team that built your system
    • Service support for FANUC robots
    • Reduced wait time for service scheduling
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    Two men discussing automation systems in a manufacturing facility, with a conveyor system and blue barrels in the foreground, reflecting PASCO's commitment to innovative packaging solutions.

    2. A Real Person Answers the Phone

    When customers pick up the phone to call us, they reach someone who can start helping right away. There are no phone trees and no waiting hours to get a response.

    What this means in practice

    • Phones answered within three rings
    • 24/7 phone availability
    • Immediate contact with our team
    • Faster coordination during production issues
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    Two PASCO Systems employees collaborating at a table, reviewing engineering documents and design plans, showcasing teamwork and innovation in automation solutions.

    3. Parts Quotes Within One Hour

    Waiting days for a spare parts quote can turn a small issue into extended downtime. Our process is designed to move quickly from request to quote so customers can get the parts they need without unnecessary delays.

    What this means in practice

    • Parts quotes targeted within one hour
    • Same or next-day shipping on stocked parts
    • 1,200+ common parts in stock
    • Critical components manufactured in-house
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    Three engineers collaborating over a blueprint on a conference table, wearing PASCO branded shirts, emphasizing teamwork in innovative automation solutions.

    4. On-Site Within 24 Hours When Possible

    When production stops, time matters. Getting someone on site quickly can make the difference between a short interruption and extended downtime.

    What this means in practice

    • On-site response targeted within 24 hours
    • Field technicians dispatched from PASCO service teams
    • Support restoring production equipment
    • Coordination with plant maintenance teams
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    Robotic automation system by PASCO in a manufacturing facility, featuring yellow robotic arm and end-of-line equipment designed to enhance throughput and reduce operational costs.

    5. We Respect the Customer’s Time and Money

    Automation systems sit at the center of production, and when something goes wrong the impact is real. Respecting the customer’s time and money means responding quickly, communicating clearly and standing behind the systems we build.

    What this means in practice

    • Practical system designs focused on uptime and reliability
    • Clear project communication and realistic timelines
    • Efficient commissioning and startup support
    • Accountability from the same team that built the system